Help Center

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Popular Help Topics

Explore our most visited support topics and get instant help with your internet or TV service.

Troubleshooting Issues

Step-by-step help to resolve slow internet, buffering, or device connectivity issues without waiting for support.

Setup & Installation

Guides to help you set up your internet modem, TV streaming box, or Wi-Fi router in under 10 minutes.

Plans & Billing

Learn how to understand your bill, explore available plans in your area, and save money on bundled services.

Service Availability

Check which providers offer service in your ZIP code and get personalized recommendations in seconds.

Account & Security

Manage your login credentials, enable parental controls, and protect your online privacy and data usage.

Contacting Support

Need to speak with someone? Learn how to reach live chat, call centers, or send inquiries for faster resolution.

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If you’re still looking for answers or need extra help with internet or TV providers, don’t worry—our support team is here to assist you anytime.

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Browse Help by Category

Explore support topics by category to find the answers you need. From billing to troubleshooting, we’re here to make your internet and TV experience smooth and simple.

Billing & Payments
Learn how to view and pay your bills online, manage auto-pay, and resolve overcharge concerns.
Setup & Installation
Get guided tutorials on setting up your router, modem, smart TV, or streaming box.
Troubleshooting
Resolve common internet outages, buffering, or connectivity problems with expert tips.
Switching Providers
Moving to a new area or looking for better rates? Get help with transferring or switching services.
Streaming Services
Compare top streaming platforms, subscription costs, and compatibility with devices.
Account & Login Help
Recover your login info, change passwords, and secure your account with 2FA.
Privacy & Security
Understand your data privacy options, learn how to secure your home network, and block threats.
Order Status & History
Check installation appointments, recent orders, and shipping updates in one place.